Technische Fachkraft arbeitet an Komponenten einer modernen Produktions- oder Verpackungsanlage.

Service & Support

We accompany your machine throughout its entire life cycle. From commissioning to training and
to digital services – IWK stands for partnership-based support, worldwide and at all times.

Contact us
Support at your side

Your success is what drives us

IWK machines stand for precision and durability.

Our service ensures that this remains the case for years to come.

With individually tailored service packages, practical training and digital tools, we accompany you throughout the entire life cycle of your machine – from installation to retrofit.

OUR GOAL
Maximum availability, predictable costs and sustainable efficiency – throughout the entire machine life cycle.

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After Sales Services

Long-term partnership.

Service stands for trust – a long-term relationship. To ensure this, IWK is multifaceted. Our After Sales Service does not start with a problem, but with a relationship. IWK offers different service and maintenance packages that are precisely tailored to your production requirements.

Service packages:

  • Standard: Standard Maintenance & Hotline Support
  • Gold: Preventive maintenance, spare parts management, remote support
  • Platinum: Full service contract incl. guaranteed feedback and support times

Pros:

  • Predictive costs through fixed terms
  • Maximum system availability
  • Support from global IWK service teams
  • Preventive maintenance – less downtime, more efficiency
After Sales & Maintenance
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Digital Services

Fast. Digital. Direct –
with myIWK.

With myIWK, IWK offers a digital service portal that gives you access to information, support and spare parts at any time.

Functions of myIWK:

  • myMachines: Overview of all IWK machines
  • myLibrary: Access to technical documentation & training documents
  • myHelpDesk: Direct communication with the IWK service team
  • myOrders: Online spare parts identification & tracking of orders
  • myProjects: Overview of ongoing projects & upgrades

myIWK combines service, support and customer knowledge – for faster decisions and maximum transparency.

myIWK
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Ready for your optimized packaging solution?

Get in touch
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Spare Parts & Upgrades

Original parts. Fast delivery. Maximum availability.

Original IWK spare parts ensure the performance and service life of your machines. Our global logistics network guarantees short delivery times and full compatibility.

Our services:

  • Original quality spare parts with serial number tracking
  • Availability via the myIWK portal
  • Retrofit and modernization solutions for older machines
  • Lifecycle Management & Component Updates

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Frequently Asked Questions about Service & Support

Gold and platinum – tailored to machines, production volumes and service needs. Standard service is always an integral part of an IWK machine.

Via the IWK Training Center or directly from your service contact.

myIWK offers access to machine information, spare parts, documentation and direct online support – around the clock.

Yes. This is part of our Platinum Service Agreement. However, you can also reach our digital HelpDesk worldwide and around the clock via myIWK without a service contract.

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Dominik Uicker
Service Manager Customer Support
duicker@iwk.de

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