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Always ready when you need us – your dedicated spare parts team

IWK's spare parts team is always there for its customers. With in-depth know-how, fast response times and original spare parts of the highest quality, we ensure that your systems work reliably. Our aim is to ensure the performance of your machines over the entire life cycle.

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Service that maintains performance

Availability you can look forward to.

The IWK Spare Parts team delivers worldwide. Competent support, custom-fit original parts and the highest quality ensure maximum availability and a permanently efficient system. Our machines stand for precision and durability – our service ensures that it stays that way.

OBJECTIVE
Maximum productivity, predictable costs and sustainability through professional maintenance.

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Service Contracts

Predictive service for maximum availability.

Our service packages are as individual as your production. Whether preventive maintenance, regular system checks or a comprehensive contract solution – IWK accompanies you with a service concept that reduces downtimes and maximizes plant availability in the long term.

Services at a glance:

  • Maintenance & Inspection: Regular system checks and calibrations according to plan
  • Service Contracts: Gold and platinum packages – tailored to your requirements and machines
  • 24/5 Support: Direct access to experienced service technicians worldwide
  • Remote assistance: Fast support via remote service and the myIWK HelpDesk
  • Modernization & Retrofit: Adaptation of existing machines to current technological standards

Your benefits:

  • Plannable costs over the entire life cycle
  • Fewer downtimes, higher efficiency
  • OEM quality through original service from IWK
  • Premium features in myIWK
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Spare Parts & Upgrades

Original parts. Maximum availability.

Spare parts from IWK guarantee the smooth operation of your systems – precisely manufactured, precisely fitting and ready for immediate use. Our global spare parts warehouse ensures fast delivery times, while myIWK digitizes the ordering and tracking process.

Our services:

  • Original IWK spare parts with serial number tracking
  • Online ordering via myIWK, myOrders
  • Individual spare parts packages for maintenance intervals
  • Retrofit and modernization solutions for legacy systems
  • Complete assemblies and component upgrades

Your benefits:

  • Maximum operational reliability
  • OEM warranty and tested quality
  • Fast availability via the IWK network
  • Traceability and documentation of all orders
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Ready for your optimized packaging solution?

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Global Service Structure

Globally connected – locally supported.

IWK’s spare parts team supports its customers with fixed contact persons, short distances and a deep understanding of each individual system. With original spare parts of the highest quality and personal support, we ensure that your machines remain efficient and available in the long term. With service centers in Europe, North America, South America and Asia, we are at your side with direct contact and high-quality spare parts. Our teams work according to uniform standards and guarantee fast, qualified support – on site or digitally via myIWK.

Our locations:

  • Stutensee (Germany) – Headquarters & Central Service Coordination
  • Thailand – Asia Service Hub
  • USA – America’s Technical Center
  • Brazil – South America Service Point

Value Proposition:

  • Worldwide spare parts availability
  • Uniform quality and documentation standards
  • Personal contact persons in your region

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Frequently Asked Questions about After Sales & Spare Parts

Gold & Platinum – tailored to machines, production volumes and service needs. Standard service is always an integral part of an IWK machine.

Standard parts are usually available within 24-48 hours. Express options are available.

Yes, you can order spare parts directly online and track the delivery status via the myOrders module.

Yes, IWK offers technical upgrades and modernizations for older plants to increase efficiency.

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Rebecca Dold
Head of Spare Parts Management
rdold@iwk.de

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