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Digital Services –
Smart support for maximum efficiency

With digital solutions from IWK, you can increase the transparency, efficiency and availability of your systems – at any time and worldwide.

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Digital. Directly. Efficient.

Digitization meets service

Digitization is also changing service: data is becoming a decisive factor for availability, productivity and sustainability.

IWK combines classic service strength with digital tools to provide customers with proactive support, real-time information and data-based decisions. Whether it’s remote maintenance, online training or performance analysis – with our digital services, you can always stay one step ahead of your production.

Person holding a tablet with an IWK digital service interface to display machine information.
myIWK – The Digital Service Portal

All in one platform.

With myIWK you have direct access to your machines, spare parts, documentation and support tools. The portal links service and operation and creates full transparency of all relevant data.

Features at a glance:

  • myMachines: Overview of all IWK machines and production lines
  • myHelpDesk: Online Tickets & Service Requests
  • myLibrary: Documentation & training digitally available
  • myOrders: Request spare parts online & track orders
  • myProjects: Project overview with current status
myIWK
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Digital Monitoring & Analysis Tools

More efficiency through data.

With digital monitoring and analysis functions, you can keep an eye on your production at all times – in real time and regardless of location. Machine statuses, performance indicators and maintenance forecasts are centrally recorded, analysed and clearly visualised.

Features:

  • Performance Monitoring: Real-time monitoring of OEE, key performance indicators and production data
  • Preventive Maintenance: Determination of maintenance requirements based on actual machine usage
  • Central dashboard: All relevant key figures, statuses and recommendations for action at a glance
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Workstation with multiple screens, headset and tube patterns for remote digital service.
Remote Support & Smart Assistance

Rapid help – digital and direct.

Your benefits:

  • Direct access to experts via video & phone
  • Maximum data security through connection via VPN
  • Reduced downtime and fast troubleshooting
  • Detailed Fault Diagnosis & Logging
Integration & Service Packages

Digital service – integrated into every service package.

Our digital services are part of the IWK service contracts – tailored to your requirements. Depending on the package (standard, gold, platinum), different digital services are available.

Standard

Online documentation & standard remote support

Quick access to information

Gold

Access to all myIWK premium features

Prioritized services (fast lane)

Platinum

myIWK Premium Features & Prioritized Service (Fast Lane)

Guaranteed feedback times & technician availability

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Frequently asked questions about digital services

An internet connection with browser access, at least one IWK machine.

All connections are TLS encrypted. Data is stored exclusively on ATS servers in the EU.

By default, you will find all your active machines built from 2005 onwards in myIWK. We will be happy to add all older machines for you.

Faster response times, data-based decisions and complete documentation – without media disruptions.

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Julian Kretsch
Head of Digital Services
jkretsch@iwk.de

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