Person holding a tablet with an IWK digital service interface to display machine information.

myIWK – your digital service portal

With myIWK, you have access to your machines, documentation, spare parts and support services at any time – secure, transparent and available worldwide.

To log in
Everything at a glance.

All services. One platform.

With myIWK, we bundle our digital services on a central platform.

Whether maintenance, spare parts ordering or project documentation – myIWK networks all information about your machines and makes it available in real time.

THE RESULT
Faster response times, more transparency and maximum system availability.

Networked. Intelligent. Simple.

Five modules. One system.

myIWK consists of five intelligently linked modules that support you in operating, maintaining and optimizing your machines.

myMachines

All machines at a glance.

Your central access to all information about your IWK machines and production lines.

myLibrary

Documentation, training and maintenance manuals can be accessed digitally.

Your technical library – always up-to-date and individually tailored to your systems.

myProjects

Full transparency of all ongoing projects – from ordering to acceptance.

Documents, appointments and contact persons on a central interface.

myHelpDesk

Quick help with technical questions – directly with the IWK service team.

Create support tickets, upload files, and track processing status online.

myOrders

Find spare parts online and track the delivery status of orders.

Your direct access to original parts – available around the clock.

Workplace in a modern office with a laptop and a focus on digital service processes.
Advantages & Benefits

Digital. Transparent. Efficient.

With myIWK, service becomes easier, faster and more sustainable.

Your advantages at a glance:

  • 24/7 availability: Access to all machine and service data, anytime and worldwide.
  • Transparent communication: Direct connection to IWK service experts.
  • Faster response times: Real-time information instead of waiting times.
  • Sustainability through digitalization: Less paper, more efficient processes, documented maintenance.
Graphic with myIWK logo and click symbol in front of a blurred machine system.
Registration & Access

Simply register – use all services.

You can get access to myIWK in just two steps:

  • Registration: Contact your IWK contact person. We will create your personal user account.
  • Login: When you log in for the first time, you define your specific access data and have full access to your systems – securely and individually.

Admission requirements:

  • Internet access and browser access
  • At least one IWK machine
Mail contact

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Frequently asked questions about myIWK

Five main modules – myMachines, myLibrary, myProjects, myHelpDesk and myOrders – cover all digital service functions.

Basic access is free of charge. Premium features are part of our service contracts.

myIWK works with encrypted data transmission (TLS) and role-based access rights within the ATS IT infrastructure.

Yes, the portal is optimized for mobile devices and works on tablets and smartphones.

Portrait of an individual in a modern, bright architectural environment.
Julian Kretsch
Head of Digital Services
jkretsch@iwk.de

Contact