Our understanding of service goes beyond the usual!

To keep our customers’ plants in operation for a lifetime, we offer everything from pre-sales and ramp-up to what we call classic service, all with best-in-class engineering. More than 15% of our employees are exclusively involved in this area and are available to our customers in all phases of collaboration.

We are able to maintain a classic service response time of 24 to 48 hours in all relevant markets – that’s how we keep more than 10,000 IWK machine installations worldwide running around the clock.

Find out more in our service brochure